Orders will take 2-7 business days to process, package and ship. Please allow 2-5 additional days transit time (from the day it ships) for delivery. Please be advised that shipping delays can occur with any of the delivery companies. Therefore, the time from when you place your order to when it arrives at your door will be between 4-14 business days. If you need an item quicker please inquire, by contacting us by email at firstname.lastname@example.org. We will let you know if there are any options to get your item to you quicker.
When your order has shipped, you will receive a shipping confirmation email that will include your tracking number.
if you have ordered multiple items, you may receive them in multiple shipments. Do not worry...you will receive tracking numbers for all items!
NO HASSLE RETURNS
We are committed to making sure you are 100% satisfied with your order!
If you are not happy with the merchandise you purchased, you may exchange or return it. However we must be contacted within 10 days of your receipt of the item (the day the tracking shows DELIVERED). After 10 days, we are unable to issue any refunds or exchanges.
As long as the item(s) are unworn, or unused in their original condition, and packaging, we won't give you any hassle about your return (we will ask you a few questions about why, just to make future experiences better 😊).
Exchange requests will incur a $4.95 restocking and reshipping fee. Please double check your sizing (which can be found in a table in the item description) before you purchase to prevent needing an exchange.
Personalized or custom items cannot be returned OR exchanged. PLEASE double check your personalization (spelling, punctuation, etc.) and refer to the size chart.
WHO PAYS FOR RETURN SHIPPING?
1. If an error was made by us (wrong item shipped, damaged on arrival) we will pay for the return shipping.
2. However (you ordered wrong size, changed your mind, etc.) you are responsible for the shipping of a return or exchange.
ITEMS THAT CANNOT BE RETURNED:
* Any item more than 10 calendar days after delivery
* Any item that has been used or worn or washed
* Any item that was purchased on Clearance
* Any item that is custom or personalized
HOW DO I RETURN MY ITEM?
Please submit a return request using this form. You will need your order number and the email you used when you placed your order. Please do not send us the item(s) to be returned until you have contacted us via our return request page.
This puzzle piece backpack, is the perfect backpack for any child that is on the autism spectrum! It can help to spread awareness, while letting others know your child is on the spectrum! The other great thing is that you can get it personalized, with a custom name so that everyone at school knows just whom the school bag belongs to! It comes in different shades of blue as well!
This medium size backpack is just what you need for daily use or sports activities! The pockets (including one for your laptop) give plenty of room for all your necessities, while the water-resistant material will protect them from the weather.
• Made from 100% polyester
• Dimensions: H 16⅞" (42cm), W 12¼" (31cm), D 3⅞" (10cm)
• Maximum weight limit – 44lbs (20kg)
• Water-resistant material
• Large inside pocket with a separate pocket for a 15” laptop, front pocket with a zipper, and a hidden pocket with zipper on the back of the bag
• Top zipper has 2 sliders, and there are zipper pullers attached to each slider
• Silky lining, piped inside hems, and a soft mesh back
• Padded ergonomic bag straps from polyester with plastic strap regulators